Service & maintenance for your media technology

In everyday life, conference and media technology is only worth as much as its availability at the decisive moment. We provide long-term support for your systems — with clearly defined service level agreements, regular maintenance, proactive monitoring and quick response times. Even if the technology was not originally installed by us.

Why professional service is crucial

A conference room system consists of displays, cameras, microphones, loudspeakers, controllers, codecs and network components — often from different manufacturers and with their own update cycles. A single software update, an expired certificate, or a broken cable are enough to paralyze an entire room. The outage is usually noticed exactly when it is most expensive: just before an important meeting.

A well-thought-out service concept ensures that

Malfunctions are identified early on before they lead to a failure
Maintenance and updates can be scheduled, not reactive in an emergency
Response times and responsibilities are clearly defined
the system remains reliably usable over its entire life cycle
Technology and buildings remain future-proof — adjustments and expansions are possible without major structural changes

Service is not an item that is checked off after commissioning. It is the basis for the investment to deliver the added value for which it was planned over the years.

Service Level Agreements (SLA)

We offer service agreements with clearly defined benefits, response times and service times. Depending on the criticality of the rooms, different SLA levels can be combined — from a basic service contract for meeting rooms to extended agreements with guaranteed response times for board, training or event rooms. You will receive reliable cost planning and, in the event of a fault, a clearly regulated process instead of open tickets.

On-site service

In the event of a malfunction, we first access it by telephone or remote access, depending on the SLA level — this allows many problems to be resolved within a short period of time without the need for a technician to be on site. If on-site deployment is required, we will have our own personnel from the greater Munich area within a defined period of time at the latest.

Monitoring and remote maintenance:

If your IT security and data protection requirements allow it and the setup makes sense, we will also actively monitor your systems. Using monitoring platforms, we check the status of displays, codecs, controllers and network components — including online status, firmware status and safety-relevant updates. Abnormalities are identified before they become visible to the user, which significantly increases the availability of the rooms.

Maintenance and system updates

As part of a maintenance contract, we carry out an on-site maintenance run in your premises at defined intervals. In doing so, we systematically check all installed components and ensure that the system not only runs at short notice, but also remains reliable in the long term.

Media technology maintenance

Visual and functional inspection: displays, cameras, microphones, speakers, controls, cabling
scouring of fans, filters, optics and surfaces
replacement of wear parts such as filters, lamps, batteries or connection technology
Controlled updates for firmware and software
functional test of all sources, scenarios and control processes
Written documentation with list of devices, measures and recommendations

Device and system updates

are a separate focus of maintenance. We do not install every available update, but evaluate in advance which updates are actually required for stability and security. Where possible, the recording is carried out remotely and the functional test is then carried out on site in the room — so that any effects on the operating concept, control logic or audio/video quality can be identified and corrected directly.

Acquisition of existing systems

Even if your media technology was not originally installed by us, we can provide support. After a structured inventory and — if necessary — a technical overhaul, we bring the system into our service department.

Revision of existing systems

This often shows that targeted system simplification offers the biggest lever for stable operation: Reducing the components used, consolidating to a few reliable platforms and simplifying the operating concept. Less technology means fewer interfaces, fewer sources of error and a space that is once again self-explanatory for the user.

We offer service and maintenance for your (hybrid) rooms

Companies and authorities

Huddle Rooms
meeting rooms
Executive rooms
Mobile video conferencing systems
Shareable meeting rooms with video conference

Education and conference

auditoriums
Digital classrooms
training rooms
seminar rooms
multifunctional rooms

Hostel, restaurants and museums

hotels
restaurants
museums
showrooms

Why we are the right service partner

We actively service several hundred rooms — including our own installations as well as adopted existing systems. This results in a quality of service that pure manufacturer support or a changing service provider cannot offer in this form.

What sets us apart:

High availability of the rooms we manage
Claim to finally resolve faults, if possible, within an appointment
Our own service team based in Munich, with short distances
Very well-trained service technicians — uncomplicated and solution-oriented

What we don't do:

Switch to manufacturer support or referrals to third parties when things get complicated — we process tickets until they are resolved
Flat-rate blaming to the IT department — “That's because of the network” as a standard answer without working together on the solution

What does service & maintenance cost?

The costs consist of two components, which can be ordered independently or in combination: regular maintenance and a service contract with defined response times in the event of a fault.

The maintenance contract covers regular on-site maintenance runs — usually annually, and also every six months for intensively used or safety-critical systems. The costs depend on system size, number of rooms and maintenance interval.
Basic service: for rooms with normal use, cheaper contract structure, suitable for most meeting and conference rooms.
Priority service: for rooms with high criticality (board, training, event) — with guaranteed response within defined periods of time, such as 24 hours. Recommended for rooms where an outage causes direct business damage.

Based on a free initial consultation or an inventory, we will provide you with a specific offer that is suitable for the system and use.

Get a personal offer